Responsible Gaming
Gaming Should Be Entertainment
At Hanoi Shuffle, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. While we provide access to gaming experiences, it's important to understand that the odds always favour the house. Please gamble responsibly and only with money you can afford to lose.
Age Verification
In Australia, you must be 18 years of age or older to participate in online gaming. We take age verification seriously and reserve the right to request proof of age at any time. If you are under 18, please do not use our services.
Parents and Guardians: If you're concerned about a young person's gaming activity, please speak to them about responsible gaming practices and consider using parental control software.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Chasing losses by gambling with more money to recover what you've lost
- Gambling with money needed for essentials like rent, bills, or groceries
- Hiding gambling activity or lying about the amount of time or money spent
- Feeling anxious, irritable, or restless when not gambling
- Needing to gamble with increasing amounts of money for the same level of excitement
- Failed attempts to cut back or stop gambling
- Neglecting family, work, education, or other important responsibilities
- Using gambling as an escape from stress, anxiety, depression, or other problems
- Borrowing money or getting into debt to fund gambling
- Experiencing mood swings related to gambling wins and losses
Self-Help Tools & Features
We provide a range of tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose over a specific period
- Reality Checks: Receive regular reminders during gaming sessions about how long you've been playing and how much you've spent
- Session Time Limits: Set a maximum duration for each gaming session
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access to gaming for a period you specify
- Account Closure: Close your account permanently if you wish to stop gaming entirely
To access these tools, visit your account settings or contact our customer support team.
Support Organisations
If you or someone you know is struggling with problem gambling, help is available. Here are the most relevant support services:
Australia
- Gambling Help Online
Free, confidential counselling and support
www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call)
International Support Services
- United Kingdom - GamCare
www.gamcare.org.uk - United Kingdom - GamStop
National Self-Exclusion Scheme
www.gamstop.co.uk - Canada - Responsible Gambling Council
www.responsiblegambling.org - United States - National Council on Problem Gambling
www.ncpgambling.org
If You Need Help
If you believe you or someone close to you has a problem with gambling, please reach out for support immediately. There is no shame in asking for help, and support services are confidential and non-judgmental.
Take action today:
- Contact Gambling Help Online on 1800 858 858
- Use the self-help tools in your account to set limits
- Consider self-excluding from your account
- Talk to someone you trust about your concerns
Remember: Seeking help is a sign of strength, not weakness. Support is available 24/7.
Our Commitment
Hanoi Shuffle is committed to promoting responsible gaming. We support the principles of safer gambling and work to protect our players. For more information about our responsible gaming policies, please contact our customer support team.